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- 1 Properly Test an Ethernet Switch
- 2 Reset an HP Laptop by Holding Down the Power Button With the Battery Out
- 3 My Laptop Isn't Connecting With My Printer via the USB
- 4 Add a Scanner to a Mac
Newer models of HP scanners and Mac OS X Mountain Lion typically work well together without any issues. All you need to do is install the Mac OS X driver software for your scanner, and it should work easily with any software that can access the scanner. Sometimes, however, there can be a software mismatch issue with a Mac OS X or HP driver update that can cause the scanner to stop working. Troubleshoot this and other potential causes to diagnose and resolve your problem.
Rebooting
The typical first step in resolving almost any computer problem is to power cycle the devices that are not working well with each other. In this case, reboot both the Mac and the scanner. In many cases, a simple power cycle can reset each side of the connection so that the software can reconnect and the scanner can once again work with the Mac.
Update Mac OS X
Check to see if there are any software updates for Mac OS X. Apple pushes these changes to your computer if you've enabled notifications; however, it is best to launch the Mac OS X Mountain Lion App Store and check if there is an operating system update available. If there is, install it since it may contain an update for HP devices.
Update HP Scanner Driver Software
If you have not checked the HP website for a driver update, visit HP's support website and download any new drivers for your scanner (link in Resources). Even if there are no updates, it is worth uninstalling and reinstalling the HP driver software again to ensure a clean starting point for your tests.
Delete and Reattach the Scanner
If your scanner is connected over your wireless network, sometimes there may be IP address conflicts or other connectivity issues. Delete the scanner by going into System Preferences and loading the 'Print & Scan' page, then clicking on the name of your scanner and pressing the '-' button. Add the scanner back to the list by clicking the '+' button and following the wizard's instructions.
Resources (2)
About the Author
John Granby began his writing career in 2000 as a founding member of a tech industry website targeted at WAP developers. He has provided in-depth coverage of the wireless industry, served as a speaker at several conferences and authored a book on Bluetooth. Granby earned a Bachelor of Science in computer engineering from Purdue University.
Photo Credits
- Thomas Northcut/Photodisc/Getty Images
Choose Citation Style
Granby, John. 'My Mac & HP Scanner Won't Connect.' Small Business - Chron.com, http://smallbusiness.chron.com/mac-hp-scanner-wont-connect-62379.html. Accessed 25 October 2019.
Granby, John. (n.d.). My Mac & HP Scanner Won't Connect. Small Business - Chron.com. Retrieved from http://smallbusiness.chron.com/mac-hp-scanner-wont-connect-62379.html
Granby, John. 'My Mac & HP Scanner Won't Connect' accessed October 25, 2019. http://smallbusiness.chron.com/mac-hp-scanner-wont-connect-62379.html
Note: Depending on which text editor you're pasting into, you might have to add the italics to the site name.